Question 1

Choosing the right location

Accepted Answer

Ensure you have a good internet connection,  choose a quiet location with bright room lighting to make sure Santa can see and hear you. It's always best to have the lighting coming from the front to light your faces.

Question 2

What is meant by “personalised”?

Accepted Answer

When you purchase a Santa Christmas Surprise experience, guests fill out the participants details that covers names. Santa will use his discretion and ask information from the participants.

Question 3

What Internet speed do I need?

Accepted Answer

For best results please make sure you have a high-speed broadband or NBN connection. As a rule-of-thumb, what you experience for at home virtual schooling and video conferencing on other platforms will be consistent with what you’ll find with us. The faster your connection speed the better the results.

Question 4

Do I need to download Zoom?

Accepted Answer

You can either download Zoom or access Zoom via your internet browser. If you access via the internet browser you will not be required to download Zoom. Simply follow the prompts when you click on your booking link.

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